About us
A local plumbing team you're glad you called
No call centres, no jargon, no nasty surprises — just honest, reliable plumbing and heating from people who take pride in the work.
Our story
Built on doing the simple things properly
Brassford was built on a simple idea: a plumber should be someone you're genuinely glad you called. Too many people have a story about a trade who turned up late, left a mess, or quoted one price and charged another. We set out to be the opposite.
Our Gas Safe registered engineers handle everything from a dripping tap to a full heating system, and we treat every home — and every customer — the way we'd want our own family treated. That means honest advice, upfront pricing, and tidy work we're proud to put our name to.
Whether it's a 2am burst pipe or a planned bathroom refit, you'll deal with the same friendly, fully insured team from the first call to the final tidy-up. That's how we've earned the trust of local homeowners — and the reviews to match.
Our promise to you
- On time, every time
- A clear price before we start
- Tidy work on every job
- Guaranteed and fully insured
Gas Safe registered
Gas and boiler work carried out safely by registered engineers.
Fully insured
Public liability cover on every visit, for complete peace of mind.
Upfront pricing
A clear, fixed price before we start — never a surprise on the day.
Tidy & respectful
We protect your home and leave it clean, every single job.
Guaranteed work
Workmanship backed by our no-quibble guarantee.
Local & reliable
A familiar local team that turns up when we say we will.
How it works
Simple, honest, no surprises
From first quote to final tidy-up, we keep it clear and straightforward — so you always know what's happening and what it costs.
Get your quote
Use the instant quote tool or call for a no-obligation chat. You get a clear indicative price up front — no pressure.
We confirm & book
A quick call or visit confirms the scope, then we lock in a fixed quote and a time that suits you.
Tidy, guaranteed work
Insured engineers do the job properly, clean up before they leave, and back it with our workmanship guarantee.
Reviews
Trusted by local homeowners
Friendly, reliable service that people come back to — and recommend to their neighbours.
Example reviews shown to illustrate this demonstration site.
“Our old boiler finally gave up and Brassford had a new one fitted within two days. They protected the carpets, explained the smart controls, and left the airing cupboard tidier than they found it. The quote was exactly what we paid — no nasty surprises.”
“Pipe burst under the sink on a Sunday night and water was everywhere. I called expecting an answerphone and got a real person who talked me through turning the water off, then arrived within the hour. Calm, quick and genuinely reassuring when I was panicking.”
“They fitted our family bathroom from start to finish and we never had to chase a single trade. The tiling and the finish are spot on, and they kept the dust and mess to an absolute minimum with two kids in the house. Couldn't recommend them more.”
Ready to work with a team you can trust?
Get an instant indicative quote now, or call and speak to a friendly engineer today.